MeMarathi Matrimony - PRIVACY POLICY
1. Introduction
We, at MeMarathi Matrimony Services are committed to respecting your online privacy and recognize the need for appropriate protection and management of any personally identifiable information you share with us. This Privacy Policy ("Policy") describes how MeMarathi Matrimony collects, uses, discloses and transfers personal information of users through its websites and applications, including through www.memarathimatrimony.com, mobile applications and online services (collectively, the "Platform").
This policy applies to those who visit the Platform, or whose information MeMarathi Matrimony otherwise receives in connection with its services (such as contact information of individuals associated with MeMarathi Matrimony including partners) (hereinafter collectively referred to as “Users”). For the purposes of the Privacy Policy, “You" or “Your” shall mean the person who is accessing the Platform.
2.Types of Personal Information collected by MeMarathi Matrimony
“Personal information” (PI) - means any information relating to an identified or identifiable natural person including common identifiers such as a name, an identification number, location data, an online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person and any other information that is so categorized by applicable laws.
We collect information about you and/or your usage to provide better services and offerings.
The Personal Information that we collect, and how we collect it, depends upon how you interact with us. We collect the following categories of Personal Information in the following ways:
3. How MeMarathi Matrimony may use your Personal Information
We will only use your personal data in a fair and reasonable manner, and where we have a lawful reason to do so.
Our use of your personal data depends on the purpose for which you interact with us. We may process your Personal Information for the following purposes:
4. Cookies and Other Tracking Technologies
Some of our web pages utilize "cookies" and other tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about web-site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.
You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the Platform.
Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our Platform and the overall website experience. We may also analyse information that does not contain Personal Information for trends and statistics.
For more information about our use of cookies please refer to our Cookie Policy.
5. The Basis/ Grounds which we rely on for collection and processing of your Personal Information:
Your Personal Information is collected and processed by MeMarathi Matrimony based on the following legal grounds depending upon the nature of Personal Information and the purposes for which it is processed.
MeMarathi Matrimony relies on your consent in order to process your Personal Information in certain situations. If MeMarathi Matrimony requires your consent to collect and process certain Personal Information, as per the requirements under the applicable data protection laws, your consent is sought at the time of collection of your Personal Information and such processing will only be performed where consent is secured.
Your Personal Information may be processed by MeMarathi Matrimony, to the extent that such processing is necessary to allow MeMarathi Matrimony to comply with a legal obligation. An example of this would be if IEIL is required to disclose your Personal Information to respond to a court order or if MeMarathi Matrimony is required to retain specific records for a fixed period to comply with requirements under any applicable law.
6. Information Sharing and Disclosure
Third Party Services: Third parties provide certain services available on the Platform on its behalf. Platform may provide information, including Personal Information and special/ sensitive personal information, that the Platform collects from its users to third-party service providers to help us deliver programs, products, information, and services. Service providers are also an important means by which the Platform maintains its services and mailing lists.
We restrict access to your Personal Information to employees who we believe reasonably need to know/or that information to fulfil their functions to provide, operate, develop, or improve our products or services.
MeMarathi Matrimony does not disclose, transfer or share your Personal Information with others except with:
a) provide services over the Platform on IEIL’s behalf;
b) maintain the Platform and mailing lists; or
c) communicate with you on MeMarathi Matrimony’s behalf about offers relating to its products and/or services. MeMarathi Matrimony will take reasonable steps to ensure that these third-party service providers are obligated to protect your Personal Information and are also subject to appropriate confidentiality / non-disclosure obligations.
The Company does not provide any Personal Information to the advertiser when you interact with or view a targeted advertisement. However, if you interact with or view an advertisement, the advertiser may make certain assumptions and, in the process, learn certain Personal Information about you. For instance, if you view and click an advertisement that is targeted towards women in the age group 18- 24 from a specific geographic area, the advertiser may assume that you meet the relevant criteria.
MeMarathi Matrimony does not intend to transfer Personal Information without your consent to third parties who are not bound to act on MeMarathi Matrimony's behalf unless such transfer is legally required.
If your Personal Information is transferred outside India, we take the necessary steps to protect your Personal Information in accordance with applicable data protection laws.
7. Third Party Content:
Please be aware that the Platform sometimes contains links to other sites that are not governed by this Privacy Policy. Users may be directed to third-party sites for more information, such as advertisers, blogs, content sponsorships, vendor services, social networks, etc.
MeMarathi Matrimony makes no representations or warranties regarding how your information is stored or used on third-party servers. We recommend that you review the applicable privacy statements and policies of each third-party site linked from the Platform to determine their use of your personal information.
8. Children
To use the Platform, you agree that you must be the minimum age (described in this paragraph below) or older.
The minimum age for these purposes shall be eighteen (18), however if local laws require that you must be older for MeMarathi Matrimony to be able to lawfully provide the services over the Platform to you then that older age shall apply as the applicable minimum age.
If you are under the age of 18 or the age of majority in your jurisdiction, you must use the Platform under the supervision of your parent, legal guardian or responsible adult.
9. Retention of Personal Information
Your Personal Information will not be retained by MeMarathi Matrimony any longer than it is necessary for the purposes for which the Personal Information is processed and/or in accordance with legal, regulatory, contractual1 or statutory obligations as applicable.
At the expiry of such periods, your Personal Information will be deleted or archived in compliance with applicable laws
10. Controlling your personal information
You have the right to invoke your rights which are available to data principals or data subjects (as per applicable laws and regulations) in relation to your Personal Information which is being processed by MeMarathi Matrimony.
MeMarathi Matrimony provides you the ability to keep your Personal Information accurate and up-to-date. If at any time you would like to
a) rectify, update or correct your Personal Information
b) obtain confirmation on whether or not your Personal Information is processed by it.
c) access your Personal Information or exercise your right to data portability; or
d) exercise your right to restrict the continuing disclosure of your Personal Information to any third party by MeMarathi Matrimony in certain circumstances, you are requested to contact us using the contact details mentions below. We will require you to provide a valid proof of your identity, in order to ensure that your rights are respected.
For the exercise of certain rights, you may be required to approach the relevant authority / designated officer as per the provisions of the applicable data protection laws.
MeMarathi Matrimony may in accordance with the provisions of applicable data protection laws, charge a fee for fulfilling your request, in particular in case of excessive or manifestly unfounded request. Further you acknowledge that the abovementioned rights are not absolute and are subject to limitations as per the applicable data protection laws.
11. Confidentiality and Security
12. Social media
MeMarathi Matrimony operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. MeMarathi Matrimony monitors and records comments and posts made on these channels about itself in order to improve its products and services.
Please note that you must not communicate the following information to MeMarathi Matrimony through such social media sites:
(i) special categories of personal data meaning any information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation and
(ii) other sensitive personal data such as criminal convictions and offences and national identification number ;
MeMarathi Matrimony is not responsible for any information posted on those sites other than the information posted by its employees on its behalf. MeMarathi Matrimony is only responsible for its own use of the Personal Information received through such sites.
13. Changes to this Privacy Policy
MeMarathi Matrimony reserves the right to update, change or modify this Privacy Policy at any time. The Privacy Policy shall come to effect from the date of publication of such update, change or modification.
14. Disclaimer
MeMarathi Matrimony does not store any account related information or any credit / debit card details. MeMarathi Matrimony shall not be liable for any loss or damage sustained by Users as a result of any disclosure (inadvertent or otherwise) of any information concerning the User's account, credit cards or debit cards in the course of any online transactions or payments made for any products and/or services offered through the Platform.
In case any Personal Information is shared by you with MeMarathi Matrimony, which is not requested by MeMarathi Matrimony during registration, (whether mandatorily or optionally), MeMarathi Matrimony will not be liable for any information security breach or disclosure in relation to such information.
If you have any questions regarding this Privacy Policy or the protection of your Personal Information, please contact MeMarathi Matrimony’s Data Protection Officer/ Grievance Officer at the following:
15. Data Protection Officer/ Grievance Officer
In case you have any complaints and/or grievances in relation to the processing of your Personal Information you can send your complaints via e-mail to our grievance officer:
Email: [email protected],
Grievance Officer: Mrs Sunita Ramesh
Contact Address :M/s. MeMarathi Matrimony Services,
A-001/002, Ground Floor, Sai Prasad Chs Ltd,
Mira-Bhayender Road, Mira Road (E),
Thane, Maharashtra- 401107
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TERMS AND CONDITIONS - MEMARATHI MATRIMONY
This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under pertaining to electronic records as applicable and amended. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and the terms and conditions for access or usage of www.memarathimatrimony.com (the "Website").
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS VERY CAREFULLY BEFORE USING THE WEBSITE. ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE IMPLIES YOUR AGREEMENT TO BE BOUND BY ALL THESE TERMS AND CONDITIONS ("Agreement"). If you do not want to be bound by the Terms and Conditions, you must not use the Website or the MeMarathi Matrimony Services. The Terms and Conditions also includes the applicable policies which are incorporated herein by way of reference and as amended from time to time (the "Terms and conditions").
In these Terms, references to "MeMarathi Matrimony Member" shall mean the end user accessing the Website/ MeMarathi Matrimony Services, its contents or using the MeMarathi Matrimony Services offered. MeMarathi Matrimony member also includes persons such as Father, Mother, Brother, Sister, relative or a friend ("Registrant") of the prospective Bride or Groom. The terms "You" and "User" shall be interchangeably used for "MeMarathi Matrimony Member". "MeMarathi Matrimony Services" means a collective reference to the MeMarathi Matrimony Matrimony service provided by MeMarathi Matrimony Services ,a company under the provisions of Proprietorship act, and having its registered office at A-001/002, Sai Prasad Chs Ltd, Mira Bhayender Road, Mira Road (E), Thane – 401107, Maharashtra
Scope
You understand and acknowledge that MeMarathi Matrimony acts as an "Intermediary" as defined under clause (1) sub-clause (w) of Section 2 of the Information Technology Act, 2000. MeMarathi Matrimony is a brand owned by MeMarathi Matrimony Services which owns, retains and has complete rights in MeMarathi Matrimony Website /App/ and MeMarathi Matrimony Service.
MeMarathi Matrimony acts as a platform to enable any user to themselves register on it (by filling the mandatory fields and optional fields, if any) to voluntarily search for Bride/Groom profile(s) from the database of MeMarathi Matrimony’s already registered users, for seeking prospective lawful matrimonial alliances for themselves. MeMarathi Matrimony Customer Care Team/Office/Admin may also be able to assist you to create your profile, however, you must have a valid/operational mobile phone number and an email id. The profiles in the database of MeMarathi Matrimony are classified broadly on the basis of language and region for the ease and convenience of its Member / Customer. MeMarathi Matrimony Members are provided with Free/Paid access for searching profiles from the matrimony database of MeMarathi Matrimony, as per the partner preference set by you (on the Website/Applications -(App) and you can shortlist the profiles in which you are interested in.
A) MeMarathi Matrimony Membership and rights of admission is reserved solely for :
I. Indian Nationals and Citizens.
II. Persons of Indian Origin (PIO).
III. Non Resident Indians (NRI).
IV. Persons of Indian Descent or Indian Heritage
V. Persons who intend to marry persons of Indian Origin.
B) Further in capacity as MeMarathi Matrimony member you confirm that you are :
I. 18 years or above (if you are a woman) or 21 years or above (if you are a man);
II. If you have applied for Divorce, you may register on our website/App by stating "Awaiting Divorce".
III. If you are a resident of any other Country, you are legally competent to marry as per the local rules applicable to your country and you shall comply with the Indian laws for marrying a person of Indian Origin.
C) In case you are a Registrant of the prospective Bride/ Groom and has created profile in MeMarathi Matrimony Website/App on behalf of them or is accessing the MeMarathi Matrimony Website/App on behalf of them implies that you have taken their consent for their profile creation in MeMarathi Matrimony and for accessing the MeMarathi Matrimony Website/App
2. Registration
A. We expect that you would complete the online registration process with fairness and honesty in furnishing true, accurate, current, complete information and with providing recent photos of you which will help you to meet your parameters .We expect you to read the relevant column before keying in the details or selecting the option available or uploading the photo. You are requested not to key in details of the profile in field other than the applicable field (including mentioning Id's of other platforms/websites/App or repeating your details in another fields, after filling them once in the relevant fields or others photographs. In order to serve you better if MeMarathi Matrimony requires additional details you agree to provide it. You may also give a missed call to any of our phone number for us to call you back and assist you in getting your profile registered on our Website/App. Further you may fill in your email id and phone number in any of our registration campaigns appearing in our website as part of our advertisements, basis which you may receive call from our Customer Service Center and assist you in getting your profile registered on our website/App. MeMarathi Matrimony may also reproduce your profile information in other matrimonial websites owned by MeMarathi Matrimony Services including community based websites to provide better matching Profiles to you.
B. If at any point of time MeMarathi Matrimony comes to know or is so informed by third party or has reasons to believe that any information provided by you for registration (including photos) or otherwise is found to be untrue, inaccurate, or incomplete, MeMarathi Matrimony shall have full right to suspend or terminate (without any notice) your MeMarathi Matrimony membership and forfeit any amount paid by you towards MeMarathi Matrimony membership fee and refuse to provide MeMarathi Matrimony service to you thereafter.
C. MeMarathi Matrimony also reserves the right to block the registration of your profile on Website/App, if any, in the case of your contact details/links being entered in irrelevant fields or if there are errors in any data entered by the MeMarathi Matrimony members in their profile.
D. Registration of duplicate profiles of the same person is not allowed in MeMarathi Matrimony Website/App. MeMarathi Matrimony shall have full right to suspend or terminate (without any notice) such duplicate profile.
E. You acknowledge and confirm that your registration with MeMarathi Matrimony and the usage of MeMarathi Matrimony services is with the bonafide intention of marriage and not otherwise. MeMarathi Matrimony Membership is restricted strictly to the registered MeMarathi Matrimony individual member only. Organizations, companies, businesses and/or individuals carrying on similar or competitive business cannot become Members of MeMarathi Matrimony and nor use the MeMarathi Matrimony Service or MeMarathi Matrimony members data for any commercial purpose, and MeMarathi Matrimony reserves its right to initiate appropriate legal action for breach of these obligation.
3. Account Security
You are responsible for safeguarding the confidentiality of your MeMarathi Matrimony login credentials such as your user id, password, OTP, etc., and for restricting access to your Computer/Mobile to prevent unauthorized access to your account. We, as a Company do not ask for Password and you are cautioned not to share your password to any persons. You agree to accept responsibility for all activities that occur under your account.
4. Role and Responsibility of MeMarathi Matrimony
A. MeMarathi Matrimony reproduces your details once you register on our website /App on "as is as available" basis and also share your profile with other registered MeMarathi Matrimony members within website(s) of MeMarathi Matrimony.
B. MeMarathi Matrimony's obligation is only to provide an interface to its registered members to search their prospect themselves without any assistance.
C. The profile search conducted by any MeMarathi Matrimony member and the matches shown thereof are automatically generated by MeMarathi Matrimony, and based on the partner preference set by you. In the event of MeMarathi Matrimony member changing their partner preference on the Website/App, then the automated system generated prospect results of the Website/App may also undergo corresponding change.
D. MeMarathi Matrimony services does not prohibit any MeMarathi Matrimony member from sending interest to your profile or communicating to you based on their partner preference. But you are at the liberty to deny their interest or proceed further if you are interested.
E. MeMarathi Matrimony cannot guarantee or assume responsibility for any specific results from the use of the data available from the MeMarathi Matrimony service or from other matrimonial websites owned by MeMarathi Matrimony Services including community based websites.
F. MeMarathi Matrimony shall safeguard sensitive user information using security standards, authentication mechanisms, access controls and encryption techniques.
G. MeMarathi Matrimony cannot guarantee the complete protection of user data while it is in transit, or prevent any tampering of the data by a third party with malicious intent before the data reaches the MeMarathi Matrimony servers.
H. MeMarathi Matrimony do not authenticate/endorse any information of any profile and hence you as a user need to verify the credentials and information provided by other users.
5. Role and Responsibility of MeMarathi Matrimony Member
A. You, shall safeguard your profile information by creating a strong password during profile creation with combination of alphabets, both upper and lower case and numbers.
B. Any information / data required by MeMarathi Matrimony for using the MeMarathi Matrimony services shall be provided by the MeMarathi Matrimony Member, as and when so sought by MeMarathi Matrimony.
C. You are requested to verify the credentials of the prospect, exercise due care and caution regarding their profile information which includes marital status, educational qualifications, financial status, occupation, character, health status, etc. and satisfy yourself before making a choice of your match. MeMarathi Matrimony shall not be liable for short coming due to any misrepresentations made by any of its MeMarathi Matrimony members.
D. You are required to verify the credentials of the prospect and we shall not be liable for any misbehavior/ misrepresentations made by the Prospect to you during video call. Please check "Safe Matrimony" link in the website/Apps for guidance.
E. To get better search results, MeMarathi Matrimony Members are expected to provide latest photograph which should not be more than 3 (three) months old. Providing old photographs/ photographs of others, inaccurate / false information shall be treated as violation of terms and conditions and MeMarathi Matrimony shall retain their right under clause 2 (b) of this terms and conditions.
F. MeMarathi Matrimony members are expected to disclose their health records during profile enrollment which includes any pre-existing illness, physical disability etc. Non - disclosure at the time of enrollment shall be treated as violation of the terms and conditions and MeMarathi Matrimony shall retain their right under clause 2 (b) of this terms and conditions.
G. MeMarathi Matrimony Members are advised to refrain from :
i. Entering into any financial transactions with prospects. MeMarathi Matrimony Members shall not seek financial help or provide financial help from / to the other MeMarathi Matrimony Members
ii. Using abusive language when they communicate with the other MeMarathi Matrimony Members
iii. being discriminative or using racial comments etc.
iv. Sharing of confidential and personal data with each other but not limited to sharing of bank details, etc.
v. Entering into physical relationship with any prospect before marriage.
vi. violating any law for the time being in force.
vii. From mentioning details of other matrimonial services while sending personalized messages
H. MeMarathi Matrimony members are expected to visit URL http://www.memarathimatrimony.com for understanding the safety measures on partner search and awareness towards online safety.
I. MeMarathi Matrimony Members are expected to be cautious of prospects who ask for favours, money etc or call from multiple phone numbers, only interact over phone, doesn't come forward for face to face meeting (physically or through video calls) and don’t involve family and friends in match making. Beware of suspended profiles status before you finalize an alliance with the prospect.
J. The MeMarathi Matrimony members agrees that for getting effective search results of prospects on Website/App you will regularly log in to the profile maintained in the Website/App and send expression of interest which is an automated messages to prospects as a free MeMarathi Matrimony member, and in the event you have availed paid MeMarathi Matrimony package, you can send personalized messages to prospects to show your expression of interest/replies. MeMarathi Matrimony member also may review the expression of interest sent to you / read the messages sent to you by prospects and may respond suitably.
K. You also agree that while accessing / using the Website/App, you will be guided by the terms and conditions of the Website/App including but not limited to the use of feature of website /App like chat instantly with prospect, viewing horoscope of prospects, enhancing privacy settings (photo/horoscope/phone number) or for viewing social and professional profile of members on their Facebook, LinkedIn, etc.
L. If the MeMarathi Matrimony Member fails to update in MeMarathi Matrimony website/App, any change in the particulars furnished in their profile/ then the MeMarathi Matrimony membership may be suspended by MeMarathi Matrimony at its sole discretion.
M. MeMarathi Matrimony member shall, in case of finalization of his/her/their Registrant’s marriage, delete their profile by themselves or intimate MeMarathi Matrimony for removal/deletion of their profile.
N. MeMarathi Matrimony Members agree to use secure devices, software and networks in a private place for accessing the MeMarathi Matrimony services.
O. MeMarathi Matrimony member shall not use any kind of Bots like web robots, Chatbot or any other automated processes/programs/scripts to use, communicate or respond in MeMarathi Matrimony Website/App.
P. MeMarathi Matrimony Members shall not probe, scan or test the vulnerabilities of the MeMarathi Matrimony Website/App or any network connected to the Website/App nor breach the security measures instituted by MeMarathi Matrimony.
Q. You shall also not make any payment / transfer any amount to account of any MeMarathi Matrimony Services employees. All payments shall be made only to MeMarathi Matrimony account.
R. MeMarathi Matrimony members are expected to approach MeMarathi Matrimony Services to resolve their complaints and grievances and shall not air their grievance/complaints in social media.
6. Customer Care / Customer Service
In the event you come across any concerns in our service, then please be free to contact us:
Email ID : [email protected]
Contact No : +91-8108888176
Address : MeMarathi Matrimony Services
A-001/002, Ground Floor, Sai Prasad Chs Ltd,
Mira-Bhayender Road, Mira Road (E),
Thane, Maharashtra- 401107
7. Medium of Communication to MeMarathi Matrimony Members
A. MeMarathi Matrimony member hereby consents for receiving communication including promotional communications through any medium of communications such as electronic mails, calls, SMS or through Whatsapp messages from MeMarathi Matrimony Services or other portals owned by MeMarathi Matrimony Services or their alliance partners.
B. MeMarathi Matrimony by its automatic system sends to its member (s) profile (s) of the prospect by way of images/ documents/ messages / links. MeMarathi Matrimony member confirms that the mobile number submitted to it for verification or alternative number if any provided, is not registered with the Do Not Disturb / National Customer Preference Register and they shall not initiate any complaint. MeMarathi Matrimony Member further confirms that even if MeMarathi Matrimony Member is registered with the telecom service provider under the category Do Not Disturb / National Customer Preference Register the calls from MeMarathi Matrimony either to the verified mobile number or alternative number if any provided shall not be treated as promotional calls.
C. You are also entitled to set up your communications frequency from MeMarathi Matrimony, like - only on weekends or fortnightly etc. You may also opt for not getting any call from MeMarathi Matrimony by ticking the appropriate box in the Website/App, provided that, you agree to receive calls from Relationship Manager of Assisted Matrimony/ Premium Matrimony for contacting you as a shortlisted profile for their registered members of MeMarathi Matrimony.
8. Confidentiality
Any feedback you provide to MeMarathi Matrimony shall be deemed to be non-confidential. MeMarathi Matrimony shall be free to use such feedback/information on an unrestricted basis. Further, by submitting the feedback, you represent and warrant that (i) your feedback does not contain confidential or proprietary information of yourself or third parties; (ii) MeMarathi Matrimony member is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) you are not entitled to any compensation or reimbursement of any kind from MeMarathi Matrimony for the feedback under any circumstances.
9. Privacy of Membership
To protect your privacy and understand our practices as amended from time to time , please read and follow our Privacy Policy which also governs your visit to MeMarathi Matrimony and other websites owned by MeMarathi Matrimony Services, the personal information / data provided to us by you during the course of usage of MeMarathi Matrimony will be treated as confidential and in accordance with the Privacy policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.
10. Grievance/Customer Care Officer
In the event you come across any violation by another user including but not limited to having content in the web site that is obscene, menacing, grossly offensive, harming minors, infringing copyright, patents, etc., or another user is impersonating etc. you may then please be free to provide your concerns in writing or email us with digital signature to:
Email: [email protected],
Grievance Officer: Mrs Sunita Ramesh
Contact Address :M/s. MeMarathi Matrimony Services,
A-001/002, Ground Floor, Sai Prasad Chs Ltd,
Mira-Bhayender Road, Mira Road (E),
Thane, Maharashtra- 401107
The Grievance office shall be available between 10 am till 6 pm Indian Standard Time from Monday to Saturday excluding Sunday and public holidays in India. The Grievance officer is appointed as per Rule 3 (11) of The Information Technology (Intermediaries Guidelines) Rules, 2011. Any and all complaints to the Grievance Officer shall be in writing
The Grievance Officer shall handle complaints in relation to the following violation by the User of computer resource as the User is not entitled to host, display, upload, modify, publish, transmit, update or share any information on the Website/App that –
A. belongs to another person and to which the User does not have any right to;
B. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
C. infringes any patent, trademark, copyright or other proprietary rights;
D. violates any law for the time being in force;
E. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
F. impersonate another person;
G. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
H. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
11. Disputes between Members
A. MeMarathi Matrimony Members are solely responsible for the communications (through any medium) with prospect or vice versa. MeMarathi Matrimony expressly disclaims any responsibility or liability for any monetary transaction(s) or exchange(s) or interaction(s) or passing of information(s) etc. between any MeMarathi Matrimony members inter se via e-mail, chat, interaction, Whatsapp or any other medium of communication between MeMarathi Matrimony members either using website /App or otherwise.
B. MeMarathi Matrimony has no obligation, to monitor any such disputes arising between the MeMarathi Matrimony members, and MeMarathi Matrimony Services shall not be party to any such dispute/litigation etc.
C. MeMarathi Matrimony is not a broker or the agent of any MeMarathi Matrimony member, and MeMarathi Matrimony does not partake in the exchange of any kind of discussion between the BM members and prospects or the results of their discussion.
12. Content Right
A. You agree that all content of MeMarathi Matrimony belong to MeMarathi Matrimony Services excluding your or third party content including advertisement on the Website/App for which MeMarathi Matrimony has requisite license/right in terms hereof to display the same on our Website/App.
B. You acknowledge that you alone are responsible and liable for the content (mandatory or optional content you provided on our website) and information including the profile details, photograph and other content(s) keyed in the relevant field of the Website/App at the time of the creation of the MeMarathi Matrimony profile or subsequently modified by you and also for all the post and communication (including personalized messages sent by MeMarathi Matrimony paid members) with other member(s). You hereby represent and warrant that you own all rights, title and interest in your content/information or have the necessary licenses, rights, consents, and permissions to provide the said content/information. However, by submitting the content/information to MeMarathi Matrimony Services, you hereby grant MeMarathi Matrimony Services a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, publish, communicate to the public, law enforcement agencies, courts, and the MeMarathi Matrimony's matrimonial business and matrimonial services, including without limitation for promoting, communicating to the public and redistributing part or all of the content/information (and derivative works thereof) in any media formats and through any media channels.
C. While MeMarathi Matrimony does not accept any obligation to monitor the content/information in your profile, if the content/information is found not to be in compliance with these Terms and conditions, MeMarathi Matrimony may delete the content/information and / or terminate or suspend your registration or (without a refund of any subscription paid by you in terms of clause 2 (b) of these terms and conditions). You agree that if the situation warrants MeMarathi Matrimony may at its sole discretion put restriction on any MeMarathi Matrimony member to other member's communications.
D. MeMarathi Matrimony Services reserves the right to proceed/initiate appropriate steps under the prevailing law against infringement by violators of the its proprietary rights or for illegally copying, modifying, publishing, transmitting, distributing, performing, displaying, or selling of any such proprietary information including using it for commercial purpose in any manner whatsoever.
13. Third Party website
A. MeMarathi Matrimony member understand and agree that MeMarathi Matrimony may allow third parties to put up advertisements on the MeMarathi Matrimony application/Website and MeMarathi Matrimony does not control the contents of such third party advertisement on the MeMarathi Matrimony application/Website. Third party websites to which links are given on Website/App are not governed by these Terms and conditions and all such third party websites are governed by their own terms and conditions for use and privacy policy, and in case of conflict the terms and conditions of the third party website shall prevail. The Company does not in any manner whatsoever authenticate, endorse, verify or certify these third party websites or any contents therein. Please note that a user shall click on links to third party websites at his / her sole risk and responsibility.
B. The MeMarathi Matrimony members agrees and understands that MeMarathi Matrimony may also allow third parties to provide MeMarathi Matrimony members services on the website/App like horoscope matching etc., and BM may also collect the payment for such third party services to you, and MeMarathi Matrimony in this regard can have revenue sharing arrangement with such third party, however in no event shall MeMarathi Matrimony be liable to you for such third party services.
C. MeMarathi Matrimony Services reserves the right to add/delete/alter/modify/suspend any or all the MeMarathi Matrimony Services at any time as it may deem fit, without notice. The MeMarathi Matrimony members are expected to see the change on the Website/App.
14. Limitation of liability
A. MeMarathi Matrimony or its Office bearers shall under no circumstances be liable or responsible to the MeMarathi Matrimony member or his/her authorized Representative or Registrant or any third party for any direct, indirect, special, exemplary, incidental, or consequential damages of any character including, without limitation, damages resulting from the use of our Website/App/Third Party Website/ MeMarathi Matrimony services.
B. MeMarathi Matrimony informs you that the exchange of profile(s) through or by MeMarathi Matrimony should not in any way be construed as a matrimonial offer and/or recommendation and / or advice or guarantee given to the MeMarathi Matrimony member, from/ or by MeMarathi Matrimony Services.
C. Notwithstanding anything to the contrary contained herein, MeMarathi Matrimony's liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to MeMarathi Matrimony, for any specific MeMarathi Matrimony Services paid package, and no further.
15. MeMarathi Matrimony Services will not be liable in case of any wrong/improper match made due to unavailability of profiles from MeMarathi Matrimony’s owned other websites.
16. MeMarathi Matrimony Services or its office bearers shall under no circumstances be liable, if any, for the MeMarathi Matrimony member entering into financial transaction with any other MeMarathi Matrimony Member or any third party.
17. MeMarathi Matrimony Services or its office bearers shall under no circumstances be liable, if any, for any MeMarathi Matrimony members not responding/reciprocating when you approach them for matrimonial alliance.
18. Class Action Suits
You acknowledge and confirm that you will not bring or participate in any class action or other class proceeding in connection with any dispute with MeMarathi Matrimony. Further neither you nor MeMarathi Matrimony agrees to class arbitration.
19. General
In the event you file a false complaint against another prospect on our Website /App and consequently we have suspended/deleted that prospects profile based on your complaint, then we reserve our right to initiate appropriate legal (Civil/Criminal) action against you and claim any and all costs expenses from you, for such irresponsible/ misrepresentation/ illegal/unlawful action. We also reserve our right to suspend your profile and forfeit any and all amounts paid by you for the MeMarathi Matrimony services as per clause 2 (b) of these terms and conditions.
20. Notwithstanding anything contained herein, MeMarathi Matrimony Services reserves the absolute right to delete, in any manner as it deems fit, any content of any profile listing placed on MeMarathi Matrimony / website/ App (once such instance come to MeMarathi Matrimony notice) in order to ensure, that proper consent has been obtained by you , prima facie accuracy and the prevailing laws in force for the time being, especially those relating to providing any obscene, libelous, blasphemous, slanderous, defamatory or invasive of another person’s (deceased or alive) right of privacy or publicity, or that may reasonably be deemed to be harmful, vulgar, pornographic, abusive, harassing, threatening, hateful, objectionable with respect to race, religion, creed, nationality, gender or otherwise unfit for reproduction; or suggests or encourages unfair or illegal /indecent, unlawful activity. MeMarathi Matrimony Services also reserves the right to block/ delete / suspend the profile which might be offensive, illegal or that might violate the rights, harm or threaten the safety of our office bearers/employees (including undue communication with any employee) and/or other registered prospects or using our MeMarathi Matrimony website/App as a means of communication while sending messages to other MeMarathi Matrimony members regarding their profile identity in other matrimonial websites.
21. Once your paid membership expires, you cannot avail the unexpired balance phone call count/ unexpired SMS . Similarly, you cannot access the already viewed MeMarathi Matrimony member(s) contact information unless you renew your account within 30 days.
22. However on renewal, the unexpired phone call / SMS shall be carried forward to your account from the last day of expiry.
23. In case of conflict between the terms and condition of Website/App and terms and conditions of any other website including other websites of MeMarathi Matrimony Services, the terms and condition of MeMarathi Matrimony Website/App shall prevail for the service provided through this Website/App.
24. Disclaimer
A. Your access to and use of the MeMarathi Matrimony Services or any content is at your own risk. YOU UNDERSTAND AND AGREE THAT THE MEMARATHI MATRIMONY SERVICES ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS. WITHOUT LIMITING THE FOREGOING, TO THE FULL EXTENT PERMITTED BY LAW, MEMARATHI MATRIMONY SERVICES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. MeMarathi Matrimony does not warrant that the Website/App, its servers, or e-mail sent from BM are free of viruses or other harmful components. MeMarathi Matrimony Services will not be liable for any damages of any kind arising from the use of this MeMarathi Matrimony Website/App, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
B. MeMarathi Matrimony does not give any implied or explicit guarantee or warranty of marriage or alliance by you choosing to register on our Website/App and using MeMarathi Matrimony services (both paid and free).
C. Notwithstanding anything contrary contained anywhere, under no circumstances, MeMarathi Matrimony Services shall be held responsible or liable whatsoever or howsoever, arising out of, relating to or connected with:
i. any act or omission done by MeMarathi Matrimony /payment gateway/alliance partner etc.;
ii. any untrue or incorrect information submitted by you or on your behalf;
iii. any decision taken by you or on your behalf or any consequences thereof, based on any information provided by any other user (including suspension/deletion of the profile from MeMarathi Matrimony);
iv. any unauthorized or illegal act done by any third party relating to or connected with any information submitted by you or on your behalf;
v. any cyber crime attempted or committed by anyone and
vi. any incident of force-majeure or 'Act of God'.
vii. Any issue already stated in these terms and conditions including limitation of liability clause of these terms and conditions.
viii. Using/availing of third party services namely horoscope matching services etc. and for paying them through the Website.
ix. MeMarathi Matrimony Services shall not be liable for the outcome of during any interaction in a meeting, call, sms, chat, email or social media posts at any point of time
x. Any issues relating to any technical malfunction of any telecommunication network, software, hardware failures, network congestion, denial of service, failure due to spamming or any combination of the above.
D. You expressly agree that your use of this Website/App is at your sole risk
E. MeMarathi Matrimony Services not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app.
25. Indemnity
By using our MeMarathi Matrimony services you agree to defend, indemnify, and hold harmless MeMarathi Matrimony, its subsidiaries, affiliates, Directors, officers, agents, and other partners and employees, fully indemnified and harmless from any loss, damage, liability, claim, or demand, including reasonable attorney's fees, made by any person through improper use of the service provided by MeMarathi Matrimony. This defence and indemnification obligation will survive in perpetuity.
26. Termination
A. We/ MeMarathi Matrimony Services in good faith reserve our right to terminate your MeMarathi Matrimony membership or suspend/delete your profile at our sole discretion without any notice to you and take any action as mentioned in clause 2 (b) of the Terms and Conditions, in case you
I. seek physical / financial favors from our other registered members or
II. have provided incorrect information on our website/App or
III. have committed any fraudulent/ unlawful/ illegal activities through the use of our website/App or
IV. have violated this Terms and conditions or
V. have misappropriated the name, likeness, email address, contact no or other personally identifiable information of another MeMarathi Matrimony member created a profile on our website /App by impersonation/ fake/ bogus/ false/ misrepresentation/ without consent of the person who’s profile is being registered or use only part information including using photo of third parties without the permission of such third parties or act with other members/employees in indecent/improper manner.
B. If MeMarathi Matrimony Services receives any complaint against you and consequently we have suspended/deleted your profile in good faith, then we shall not be liable to you in any manner whatsoever, including for any loss, costs, expenses, or consequence, if any.
C. Unless otherwise provided in these Terms and Conditions, MeMarathi Matrimony membership may be terminated by MeMarathi Matrimony Services / you without assigning any reasons by serving 7 ( seven) days written notice on the other, all amount paid till date by you to MeMarathi Matrimony Services shall be forfeited.
D. Upon termination / suspension of MeMarathi Matrimony membership, your right to use or access the MeMarathi Matrimony Website/App MeMarathi Matrimony services will cease immediately. All provisions of this terms and conditions that by their nature should survive termination shall survive termination, including, without limitation, disclaimers, and limitations of liability. Termination of your access to and use of the MeMarathi Matrimony Services shall not relieve you of any obligations arising or accruing prior to such termination.
27. Jurisdiction and Applicable Law
A. The registration of MeMarathi Matrimony membership and all MeMarathi Matrimony services are deemed to have been entered into within the territorial Jurisdiction of Thane, Maharashtra, India.
B. The MeMarathi Matrimony Members unconditionally agree that all such disputes and / or differences if any shall be governed by the Laws of India and submitting to the exclusive Jurisdiction of appropriate court of law in Thane, Maharashtra, India.
28. Mode of Payment
A. Payment made by Cash / Cheque / Net Banking / Debit / Credit Card/ Paypal / RTGS/ NEFT would be in accordance with the prevailing RBI guidelines. Activation of paid MeMarathi Matrimony service shall be subject to realization of the said payment. In case of dishonor of Cheque/Demand Draft; you shall be liable to pay applicable Bank’s Cheque/DD bouncing charges. Further MeMarathi Matrimony service to your account will be deactivated / suspended until you settle the value of the payment and applicable bank charges in cash.
B. MeMarathi Matrimony Website uses third party payment gateways for collection payment through Net Banking, Credit/Debit Card or other Payment instruments. You agree to provide us with your Permanent Account Number (PAN) / Form 60/61 of the Income Tax Act, 1961 and rules thereunder in the event you choose any paid package of MeMarathi Matrimony Services, the value of such paid package being Rs.2,00,000/- [Rupees Two Lakh Only] and above from MeMarathi Matrimony Services.
29. Refund and Assignment
A. The payments made by any MeMarathi Matrimony member to MeMarathi Matrimony Services by way of Membership / Renewal Fee / Auto Renewal are treated as non-refundable.
B. MeMarathi Matrimony member shall not assign or transfer your MeMarathi Matrimony membership to any other person or entity, and such an act shall be treated as violation of terms and conditions and MeMarathi Matrimony Services shall retain their right under clause 2 (b) of this terms and conditions.
C. Payment once made for MeMarathi Matrimony services cannot be assigned to any person/party or adjusted towards any other product or packages provided by the Company.
30. Renewal
A. We automatically renew all paid Memberships before the expiry of the term of the paid Membership. You agree that your account will be subject to this automatic renewal feature.
B. When you first subscribe for your paid Membership, you acknowledge that when your paid Membership expires it will automatically renew for the duration and at the last paid price.
C. The maximum tenure of any packages will be 12 (Twelve) month. Every MeMarathi Matrimony Services packages post validity period (varies from package to package), shall be renewed.
D. If you do not want your paid membership to automatically renew, you must cancel your paid membership. In case you have to mail for cancellation, mail to [email protected]
31. Additional terms and conditions applicable to Non- Resident Indian customers.
A. Jurisdiction
The laws of India shall be applicable.
B. Arbitration of Disputes.
The Parties shall discuss among themselves and resolve any disputes informally. We are interested in attempting to resolve any Disputes by amicable and informal means, and we encourage you to contact us before resorting to arbitration. If the dispute is not resolved within 30 ( thirty ) days from the date of such dispute , then such dispute may only be resolved through an individual arbitration conducted in accordance with the provisions of The Arbitration and conciliation Act, 1996, by sole arbitrator. The seat of Arbitration shall be Thane, Maharashtra, India. We shall appoint the sole arbitrator. The arbitration proceedings shall be conducted in the English language.
C. However, Disputes relating to infringement of our intellectual property rights, which we may elect to have resolved by means other than arbitration.
D. In case of Renewal, Customer is charged the current price that prevails and renewed is done only for 3 months duration irrespective of the past package.
E. Enforcement
Any proceeding to enforce this arbitration agreement may be brought in Courts of Thane, Maharashtra, India.
